I read a post on Evan Yares' blog where he comments on an article written by Matt Lombard. Seems to me that though discussing CAD the discussion really is the same when you swap CAD for BIM (as a "product" at least). It is focused on Solidworks but you could easily put Autodesk in its place.
Evan quoted this portion of the original article on the blog Matt Writes and I like his selection so I'll include it here too.
"What’s the difference between CAD and Productivity? CAD is just a tool. In the same way that a hammer sitting on a bench isn’t putting a new roof on your house, CAD itself is just a static tool. Productivity is the combination of a tool and the ability to use it. It’s like a two part epoxy - either part on its own is just a sticky mess that you can’t do anything with, but put them together, and you’ve got something of value. If I buy a CAD product and have no idea how to use it, the software itself has no value to me. Ironically, the value is created by the customer, not the vendor, when the customer learns how to use the tool. So often, the customer has to pay extra for training on the tool. It is only when the abilities conferred by the training are combined with the software that you have something of value - productivity." [Matt Lombard - 2007]
If you aren't prepared to just read the rest yourself the article is asking Solidworks to focus their energy on providing better resources to help make the users of their product(s) more productive, the real value.
Evan added his own comment: "Advanced capabilities do far less to help make typical CAD users productive than do improvements in baseline usability."
I can hear someone using that as an excuse to stick with AutoCAD instead of moving to Revit. I can hear that twisted into an excuse to barely use AutoCAD Architecture features. I can hear someone say that I posted this because I provide training services and want to preach. No not at all, I think the point is to endeavor to recognize inefficiency (and do something about it, added in response of Evan's comment) wherever you might find it, it is all around us, you just need to look.