Tonight I was working on a PC with only 2 GB of RAM and I started getting warning messages about having too little memory. I saved the file naturally but purposely pushed my luck. I made Revit keep working with less and less RAM until it finally choked, sputtered and gasped..."seeya!". I got the nice message from Autodesk asking me to submit a problem report, like this one.
I knew exactly what was wrong but I was feeling cheeky. I wrote the following (not exactly, I don't remember exactly what I wrote earlier):
My computer crashed tonight because it was running out of memory. Why don't you provide enough memory for your software. When I bought it I assumed that it had enough memory. You guys make the software after all, can't you put enough memory in when you make it? Please make sure the next time you send me the software that it has enough memory, I'm trying to get my work done and have enough trouble with my own memory.
I'm imagining the poor technical support person that reads the report when it comes in. It probably will be something like this, "Hey Harlan!! Check out this trouble report! This guy thinks that the software comes with its own memory and is complaining that we don't ship enough with Revit, haha!! What a knucklehead! Oh, wait...the email address says it's from Steve Stafford. Definitely a knucklehead! Guess we can toss this one eh?"
I'm sure I'll get a polite formal response letting me know that they appreciate my concerns and will keep it under advisement and thanks for filing my report. "They help us make the product better." What will be unsaid is, "Until guys like you submit cheeky crank support cases." ...as you were!