Showing posts with label Feedback. Show all posts
Showing posts with label Feedback. Show all posts

Tuesday, May 24, 2016

Autodesk Desktop Application - Again

Boy this app doesn't get much love. I've read a couple of posts elsewhere that are far less charitable than I've been. As I mentioned in the podcast I did with Bill (Grumpy Steve) I think it had a better name before when it was called Autodesk Application Manager. At least then the name suggested what it was meant to accomplish. Now its name is ambiguous at best and meaningless at worst.

A couple comments in response to my last whiny post pointed out that if I'd read the readme file for each update I would have realized that it would be necessary to uninstall the existing versions first.

My reaction? Okay my bad ... but then I thought that's not much of a application manager is it? Tell me there is an update but you need me to go elsewhere to read a document and uninstall the software so I can come back and run the update. I'm imagining that the user experience of applying an update to an app ought to be just a little bit like doing that for an app from the iTunes store?

Then again with its new name...it's not a manager anymore.

This morning a little progress though because I see AdA has started up AND there is another update indicated by the icon in my system tray.


I've already been told this application has an Update quite a few times now. Each time I've attempted to apply it, no success. It just shows up as available again the next time around.


This time I thought I'd listen to the advice offered in the comments I mentioned earlier. I clicked on the Readme link (blue text in the update listing). Instead of taking me to the readme document or the page that has it I find myself looking at the primary BIM 360 product page.

That's not what I expected (implied by the term Readme), nor is it helpful. Okay, I can deal with this. I'm reasonably resourceful (I think). I'll just go chasing after the update via the Knowlege Base. I run a search against each of the four BIM 360 applications listed ... nothing found. Okay?! Since it is for Revit 2015 maybe it's an update that is hiding under Revit 2015? Run a new search against that criteria instead ... yeah, you guessed it ... nothing found.

Yes, I submitted feedback through the built-in comment dialog that AdA has. That it has one built-in should be a clue I suppose.

I think, if AdA is going to tell me there is an update and make it worthwhile, it should do everything necessary to help me actually apply the update. For example, I was told (via comments) that it was necessary to un-install the existing versions of the other apps I was trying to apply an update for. I've since done that and applied the updates, great! The update item in AdA should have been formatted like this for example.


Better still the update should be smart enough to un-install the precedent software first, if it is required. It's not like there isn't a precedent of software updates doing that.

Since my most recent attempt to use the readme link ended with no joy, most likely just the victim of being assigned the wrong URL, it seems reasonable to provide the most important warning related to succeeding with an update, that it will be necessary to take separate action to remove the existing version first. Seems easy enough?

For now I'll just ignore the update since I won't be needing Revit 2015 this week. I'll see if it factors into my situation later, if it ever does.

Tuesday, May 03, 2016

Autodesk Installation and Updates Exercise Survey

Autodesk staff are reviewing the terms that are used for software installation and applying updates. They are looking for our help by performing a set of exercises that should take less than 15 minutes to complete. Your responses will help them organize and more clearly describe things that are delivered as part of the installation or update process.

Would you like to help? START HERE

Monday, August 17, 2009

MEP Wire Sizing Feedback Request

Echoing copy from an AUGI post.

The Revit MEP User Assistance team (the group responsible for help and tutorials) has been working on documenting some of the calculation methods that are used in Revit MEP. We are posting some of the information in a “pre-release” state to try and get feedback on how we can better meet your needs.

The first of these reviews is on how duct sizing in Revit MEP works, with additional sections to follow as we get them completed. Any and all comments are welcomed about the information we provide in the attached files.

If the contents of these documents don’t apply to you, please don’t feel like you need to review them (i.e. if you're the electrical person, don’t review duct sizing stuff), but if you know someone who might be interested please let them know. The more feedback we get the better we can make the documentation.

Vist the Inside the System blog

Thanks for your help!

Karen Smith (Autodesk)

Tuesday, September 30, 2008

Revit Architecture Customer Council wants You!

If you are not aware of this program I invite you to check it out, perhaps you'd like to be a part of it? This is what the site looks like on the Revit Architecture Customer Council Welcome page:


Program Benefits Listed are:

You join an exclusive group of customers who will have more communication with the RevitArchitecture team and better visibility into our development process.

You have the opportunity to provide direct feedback about RevitArchitecture to the product team which will help us deliver a higher quality product that is more relevant to your needs.

You will receive exclusive access to survey results that will enable you to see how other professionals from around the world are using Revit Architecture.


This site was created some time ago and its use by both users and Autodesk dwindled due to other priorities. Autodesk wishes to renew its use and effectiveness. You can help!