Tuesday, October 08, 2019

BIM 360 Sync Failure Retry

Lately we've been experiencing some poor performance accessing BIM 360 projects. The primary cause eludes us at the moment, but Location Services, Windows Updates and Anti-Virus systems appear to be factors for now. Most of the time it works great but then...it doesn't.

Today I'm having trouble syncing changes with a project and this dialog has been stuck on my screen for about a half hour so far.

It's the fourth cycle of trying to Reload Latest... I think after a second failure to sync it should exit more elegantly. At this point I'm wondering how many times will it try before giving up? There is no option to quit or cancel...just stuck with forcefully quitting Revit at this point? That's polite.


Clay said...

Following this post to see if you figure out anything to help. Experienced this pretty heavy the other day on a project with a lot of users in one file. We resorted to scheduling the sync times which helped.

Steve said...

Have a CLOSE look at any applications scanning your resources (anti-virus, mirroring and backup). In this case it appears that Trend Micro is interfering with the cache creation/update for projects when they are being opened and/or sync'd.